provide accurate, complete and lawfully shareable information, state the enquiry goal, and verify hospital, fee, visa and travel information directly.
The patient is responsible for information and choices
- Provide accurate, complete and lawfully shareable information.
- Confirm the enquiry goal, information-transfer scope and receiving institution.
- Verify hospital responses, fees, visa, insurance and travel information directly.
- In an emergency, contact the local emergency system or nearest medical facility immediately.
CG Health provides non-clinical coordination
- Explain the general application process and help organise a record inventory.
- Transfer the application, coordinate cross-language communication and relay responses accurately within the confirmed scope.
- Explain CG Health service scope, fees and exclusions.
- CG Health does not diagnose or decide treatment, issue visas, decide insurance coverage, or guarantee a clinician, bed, acceptance, fee, timeline or outcome.
The hospital decides independently
- Confirm what information is required for the individual request.
- Independently decide whether to review the request or accept the patient.
- Confirm in-hospital arrangements, medical fees, timing and service availability.
- The hospital and its licensed professionals remain responsible for all clinical judgments and medical explanations.
Four points requiring separate confirmation
- Acceptance: rely only on the hospital's explicit response.
- Fees: confirm hospital fees and CG Health coordination fees separately.
- Visa: CG Health does not issue visas; the relevant mission or authority decides the outcome.
- Language: general coordination translation does not replace hospital-patient confirmation of critical information.